Forum Discussion

Aron_Moore's avatar
Aron_Moore
Solution Specialist
8 years ago
Solved

Service down?

Anyone else having issues connecting to the service? I checked the status page and it says it's alright, but nothing is coming up for me in several different browsers....

General Comment
  • Anonymous's avatar
    Anonymous
    8 years ago

    I talked with support but it was front line support in India.  Hopefully they escalate it but they were able to access the service from within the MSFT network so it must be an external thing.  The lack of response on the support page is infuriating, I have nothing to tell my customer.  Monday's are very important for access to data as I am sure it is for a lot of other customers.

20 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    I would recommend that everyone open a ticket.  Support response seems really sluggish.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    I noted the service down at 8:00am PST, my customer at 8:04am PST.  I saw it back up at 9:11am PST.

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      This outage note appeared and then disappeared on the Power BI service page:

  • mysterbiggs's avatar
    mysterbiggs
    Advocate I
    8 years ago

    Yes, I am having the same issue. started about 20 minutes ago. The Error I receive when trying to open Power BI web service

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Same.  Outage page says there are no problems but its been down something like 30 minutes.

      • Aron_Moore's avatar
        Aron_Moore
        Solution Specialist
        8 years ago

        So who wants to open the ticket :smileywink:?

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Also...why is the error page an Owl who got his/her a** kicked?

      Seems like an odd image.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Agree

     

    Date and Time: 2018-07-16 15:37:09Z
    ActivityId: 158da119-b998-4d33-bc00-23aca980674b
  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    I talked with support but it was front line support in India.  Hopefully they escalate it but they were able to access the service from within the MSFT network so it must be an external thing.  The lack of response on the support page is infuriating, I have nothing to tell my customer.  Monday's are very important for access to data as I am sure it is for a lot of other customers.

    • Aron_Moore's avatar
      Aron_Moore
      Solution Specialist
      8 years ago

      Sounds good. Guess we'll wait and see.

       

      BTW, we're now getting Refresh failed alerts for our datasets so it seems to be more than just a connection issue.

  • jzeeb_Omni's avatar
    jzeeb_Omni
    Regular Visitor
    8 years ago
    Something went wrong.
    Please try again later.
    TECHNICAL DETAILS
    An unknown error occurred. If you continue to see this error, please provide the following information when requesting support.
    Date and Time: 2018-07-16 15:50:50Z
    ActivityId: bde84072-751d-4d13-a554-044728dfee00
    • mmace1's avatar
      mmace1
      Impactful Individual
      8 years ago

      Probably don't need another confirmation but - same. 

       

       

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    I just got in at 11:11am CST

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      I wonder what happened 

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        Based upon forum threads and our internal use, it looks like the outage was from 8:21 AM to 9:14 AM USA Pacific Time.

         

        Related thread: Power BI Service and Desktop are down

         

        The Power BI Support page has been showing "No known issues: Power BI is running smoothly"

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    My data set usually takes 45minutes to refresh.  Its up to 1.5hrs now.  I kicked it off right after the system came online so I am hoping that its just the surge of traffic when the system came back online.  Thought I could relax a bit but, yay Monday!!

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Pathetic response.  They should hope that I don't get surveyed.  Case owner responded with this when I asked for a reason for the outage that I could pass along to my customer.  Good to see PSS still lives on.

     

    I got an update from Technical team, they said there no any technical reason behind this and service is auto recovered after 15min.

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        Thats not going to show health history for the Power BI service, I just see embedded.  I also don't see any outages.

         

        Interestingly enough, inside the Microsoft network, everything was fine.  That means that any service monitoring done inside the network would not show a problem (score!) even though we (customers) all could not get to it from the outside.

         

        One would hope that their monitoring would include external monitoring from external sources but considering support had no idea that it was down, I am not that hopeful.