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jdwalker5's avatar
jdwalker5
Icon for Helper II rankHelper II
4 years ago
Solved

Service Does Not Recognize User

Hello,   I have a user that has access to our workspace and has been using our reporting for several weeks.  Each time the user tries to open one of those reports for the first time that day, they ...
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  • Tutu_in_YYC's avatar
    Tutu_in_YYC
    4 years ago

    This commonly happen if you clear the history(cache) of the browser daily or often. Once cleared, the browser will not remember the credential authentication that has happened before, and you need to re-authenticate from scratch. 

Tutu_in_YYC's avatar
Tutu_in_YYC
Icon for Super User rankSuper User
4 years ago

This commonly happen if you clear the history(cache) of the browser daily or often. Once cleared, the browser will not remember the credential authentication that has happened before, and you need to re-authenticate from scratch. 

jdwalker5's avatar
jdwalker5
Icon for Helper II rankHelper II
4 years ago

Thank you!  I will relay this feedback to the user.