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MDrabik's avatar
MDrabik
Icon for Advocate I rankAdvocate I
2 years ago

Script Runtime Error on a Python Visual

Hi,

 

The python vizualization will not load on an existing report on the service. This was brought to my attention this morning; the report and visualization were working fine yesterday evening. The error we're seeing is:

 

and the details, if they will help, are:

 

We've done an extensive search of our logs and couldn't fnd any references to this error, and the visual works just fine in Desktop. Is anyone else experiencing similar issues with python visuals today?

Need Help

8 Replies

  • JB_Gold's avatar
    JB_Gold
    Icon for Advocate I rankAdvocate I
    2 years ago

    I am also recieiving the error, I opened a ticket with Microsoft support and can update what they say

    • JB_Gold's avatar
      JB_Gold
      Icon for Advocate I rankAdvocate I
      2 years ago

      Mini-update, we tested a bunch of stuff on a call. It definitly doesn't seem to be a local issue, but more global issue. I think they are escalating it higher now internally.

      • WGlenton's avatar
        WGlenton
        Regular Visitor
        2 years ago

        Thanks for this. Suspected it to be the case that it is a them problem. Haven't seen anything while I've been looking into it that suggest it is a code issue. No updates to the documentation for different library versions etc.

  • mwsmoley's avatar
    mwsmoley
    Icon for Helper II rankHelper II
    2 years ago

    Hello MDrabik,

     

    Don't have anything directly to add but I am experiencing this issue as well with R visuals.  All of a sudden all our R visuals stopped working for no reason and even after creating a temp r visual with just a small dataset and a single ggplot library all I get is errors.  Wondering if the issues are related.

  • WGlenton's avatar
    WGlenton
    Regular Visitor
    2 years ago

    Having the same issue currently with Python visuals. I'm afraid I currently have no idea why it would be happening though. They were working fine as of a few days ago when I last looked at them.

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi, MDrabik 

    We have seen on the internal platform that other engineers have reported this issue and submitted it.


    The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.

     

     

    I hope my suggestions give you good ideas, if you have any more questions, please clarify in a follow-up reply.
    Best Regards,
    Fen Ling,
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • v-snpatro's avatar
    v-snpatro
    Icon for Microsoft Employee rankMicrosoft Employee
    2 years ago

    Hii MDrabik 

    Could you please check now if the visuals are working or not.

    I hope my suggestions give you good ideas, if you have any more questions, please clarify in a follow-up reply.
    Best Regards,
    Snohit,
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

    Thanks.

    • MDrabik's avatar
      MDrabik
      Icon for Advocate I rankAdvocate I
      2 years ago

      Hi v-snpatro 

       

      Yes, they are working as of this morning! Do we know what caused the problem? My end users are asking, and I'd like to give them a more informed answer than "this happened in the BI Service, and is out of my control."

       

      Thanks!