Forum Discussion
Report visuals missing
I connected with a support rep yesterday and they somehow resolved my issue. I was told its a known bug with the service that they can replicate and fix on their side. I sent a few screengrabs, connected on Skype, screen shared for maybe 3-5 minutes and he said he had fixed it for me. I hit refresh and all has been working fine since.
I'm sorry I dont know the technical details. But if you havent already submit a support ticket. Assuming you're a pro user you'll receive help quickly.
That is unfortunate. A MS individual marked the inital post where I described how we had to delete and republish the report as the solution. While that worked that is not really the point here. Reports that are on the service and unchanged should not all of the sudden stop working. And as you indicated it appears that at least in some case just deleting and republishing is not working.
Advocate II issued a ticket and am working with a support rep on a resolution. I can recreate the bug at will so I'm going to demo via screenshare later today and hopefully something comes out of that.
Scott, keep me posted. Interested to hear the outcome.
- Scott_W
I connected with a support rep yesterday and they somehow resolved my issue. I was told its a known bug with the service that they can replicate and fix on their side. I sent a few screengrabs, connected on Skype, screen shared for maybe 3-5 minutes and he said he had fixed it for me. I hit refresh and all has been working fine since.
I'm sorry I dont know the technical details. But if you havent already submit a support ticket. Assuming you're a pro user you'll receive help quickly.
Thanks Scott. I really appreciate the followup post.