Forum Discussion
Report visuals missing
I connected with a support rep yesterday and they somehow resolved my issue. I was told its a known bug with the service that they can replicate and fix on their side. I sent a few screengrabs, connected on Skype, screen shared for maybe 3-5 minutes and he said he had fixed it for me. I hit refresh and all has been working fine since.
I'm sorry I dont know the technical details. But if you havent already submit a support ticket. Assuming you're a pro user you'll receive help quickly.
We have a smiliar issue but unfortunately none of the suggested fixes worked. Our content displays if accessed through the content pack. But as soon as you try to access it through the app it shows as being totally blank, just an empty white page. Oddly enough it will run "quick insights" on the data despite not being able to actually view it.
We've tried several things, deleting and republishing, renaming, even rebuilding the desktop file and publishing that. It always comes back as an empty white page. I suspect theres a problem with the service we arent aware of as I see many other similar comments.
That is unfortunate. A MS individual marked the inital post where I described how we had to delete and republish the report as the solution. While that worked that is not really the point here. Reports that are on the service and unchanged should not all of the sudden stop working. And as you indicated it appears that at least in some case just deleting and republishing is not working.
I issued a ticket and am working with a support rep on a resolution. I can recreate the bug at will so I'm going to demo via screenshare later today and hopefully something comes out of that.
Scott, keep me posted. Interested to hear the outcome.
I connected with a support rep yesterday and they somehow resolved my issue. I was told its a known bug with the service that they can replicate and fix on their side. I sent a few screengrabs, connected on Skype, screen shared for maybe 3-5 minutes and he said he had fixed it for me. I hit refresh and all has been working fine since.
I'm sorry I dont know the technical details. But if you havent already submit a support ticket. Assuming you're a pro user you'll receive help quickly.