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DKHUghes55's avatar
DKHUghes55
Icon for Resolver II rankResolver II
2 months ago
Solved

Report Error Cannot connect to data source

Hi Fabric Community, We recently starting see inttermittent issues with reports getting the error "This report couldn't access the data source." The gateway connecttion responds and is online.  The...
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  • DKHUghes55's avatar
    DKHUghes55
    2 months ago

    Hi all,

    Thanks for the replys.  I restarted the server the gateway was on and that has fixed the issue.  My guess there was a netowrk change by our security team that needed to be reset.

     

    DKHughes55

AnkitKukreja's avatar
AnkitKukreja
Icon for Super User rankSuper User
2 months ago

Hi! DKHUghes55 

 

Check if this works with Import mode. It happened with us few weeks back with new update and we turned this feature off and also realized our team was using custom connector which caused this issue and now we moved to the connector provided by MS.

 

 

 

DKHUghes55's avatar
DKHUghes55
Icon for Resolver II rankResolver II
2 months ago

Hi AnkitKukreja,

I tried what you suggested and it did not solve the issue.  What is interesting is I created the gateway connection on another gateway server we have it works as expected, no error.  The two gateways are using the same release (May26) and are configured the same way.

Any thoughts?

DKHughes55