Forum Discussion

kcantor's avatar
kcantor
Icon for Community Champion rankCommunity Champion
10 years ago
Solved

Repeated refresh failure

I am having major issues today with refresh. My reports are failing due to credentials but the credentials are not the issue. Here is the error message I am getting: Failed to update data source cre...
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  • kcantor's avatar
    kcantor
    10 years ago

    and BOOM, just like that . . . I fixed it. It was the gateway. I uninstalled, reinstalled, and revalidated my credentials. Now it is working.

Greg_Deckler's avatar
Greg_Deckler
Icon for Community Champion rankCommunity Champion
10 years ago

kcantor - That's certainly a possibility. Then again, I'm not sure the gateway comes into play with OneDrive files.

kcantor's avatar
kcantor
Icon for Community Champion rankCommunity Champion
10 years ago

and BOOM, just like that . . . I fixed it. It was the gateway. I uninstalled, reinstalled, and revalidated my credentials. Now it is working.

  • Greg_Deckler's avatar
    Greg_Deckler
    Icon for Community Champion rankCommunity Champion
    10 years ago

    Glad you got it fixed, so you reinstalled the same version of the gateway or the previous version?

  • kcantor's avatar
    kcantor
    Icon for Community Champion rankCommunity Champion
    10 years ago

    Oddly enough, I reinstalled the exact same version. Not sure what exactly happened but it must have had a misstep in the update/install.