Forum Discussion

KarenL7's avatar
KarenL7
Icon for Advocate V rankAdvocate V
7 days ago
Solved

Refresh Issues and Take Over Data source settings

Hi We have been having issues with refreshes for the past couple of days with the following error -  We have looked at various posts and noted the way to resolve this was to look at the pri...
Need Help
  • v-achippa's avatar
    v-achippa
    1 day ago

    Hi KarenL7​,

    Thank you for confirming. The right-hand semantic model settings pane is currently in preview. Since the full settings page shows the data sources correctly while the pane shows them as unavailable, this appears to be an inconsistency in the preview interface rather than a gateway or permissions issue.

    For now, please use Open settings to manage and reauthenticate the credentials. If the refresh continues to fail or takeover is repeatedly required, please raise a Microsoft Support ticket with the refresh Activity ID, timestamp and screenshots for further investigation.

    Thanks and regards,
    Anjan Kumar Chippa

KarenL7's avatar
KarenL7
Icon for Advocate V rankAdvocate V
1 day ago

Hi v-achippa​ 

I do thank everyone for there help-

I have not had an resolution for the difference in the right hand pop pane and the settings pane and why these are different - why is one greyed out and the other is not?

It is just frustrating as there are many different errors with the data source credentials being greyed out which I have never encountered before - with no admin rights changing, organisational connection being used etc.

I had this one this morning when the data source credentials as showing no data sources found

But when you looked in the gateway area - you can see that there are data sources in the document -

 

I am going to try various things to sort this out but I have not seen this message before.  Maybe redeploy the report (as this worked last time) But as take over/redeploy is the only interim solutions I will delve deeper into the with the report owners again.

Thank you again for everyone's help and suggestions, but if you can help with the difference in the settings pane that would help?  

Thanks

Karen

v-achippa's avatar
v-achippa
Icon for Community Support rankCommunity Support
1 day ago

Hi KarenL7​,

Thank you for confirming. The right-hand semantic model settings pane is currently in preview. Since the full settings page shows the data sources correctly while the pane shows them as unavailable, this appears to be an inconsistency in the preview interface rather than a gateway or permissions issue.

For now, please use Open settings to manage and reauthenticate the credentials. If the refresh continues to fail or takeover is repeatedly required, please raise a Microsoft Support ticket with the refresh Activity ID, timestamp and screenshots for further investigation.

Thanks and regards,
Anjan Kumar Chippa

  • KarenL7's avatar
    KarenL7
    Icon for Advocate V rankAdvocate V
    12 hours ago

    Hi v-achippa​ 

    Thank you for coming back to me.

    Yes seems an inconsistency between the 2 settings pane - change was noticeable when we deployed the report - again as before no changes made (as above)

    So redeploying again or taking over has currently solved it.

    If it continues happening I will log it all and raise a ticket.  

    Thanks for your help

    Karen