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KarenL7's avatar
KarenL7
Icon for Advocate V rankAdvocate V
24 days ago
Solved

Refresh Issues and Take Over Data source settings

Hi We have been having issues with refreshes for the past couple of days with the following error -  We have looked at various posts and noted the way to resolve this was to look at the pri...
Need Help
  • v-achippa's avatar
    v-achippa
    18 days ago

    Hi KarenL7​,

    Thank you for confirming. The right-hand semantic model settings pane is currently in preview. Since the full settings page shows the data sources correctly while the pane shows them as unavailable, this appears to be an inconsistency in the preview interface rather than a gateway or permissions issue.

    For now, please use Open settings to manage and reauthenticate the credentials. If the refresh continues to fail or takeover is repeatedly required, please raise a Microsoft Support ticket with the refresh Activity ID, timestamp and screenshots for further investigation.

    Thanks and regards,
    Anjan Kumar Chippa

KarenL7's avatar
KarenL7
Icon for Advocate V rankAdvocate V
24 days ago

Thanks for your replies, they are helpful

Just to confirm - 

  • Check who currently owns the semantic model.
    • can confirm the the admin is the owner
  • Go to the semantic model Settings and check the Gateway and cloud connections
    • Gateway and cloud connections are fine - these can be checked but the data source cannot.
  • Check Data source credentials and re-authenticate if required.
    • Unable to do this as it greyed out and unavailable.
  • If you're using an on-premises gateway, make sure the gateway is online and the data source mapping is still correct.
    • Gateway is online and as the report has not changed the data source is correct as it has been refreshing for a while - and permissions have been granted to the sources.
  • Run a manual refresh and check the refresh history.
    • This only worked with the following solutions - 

Solutions so far -

- Although not ideal the other admin had to take over the settings so we can resolve it.  The datasource credentials were available again in some cases and they had to reauthenticate against the source and refresh was successful

- One instance we redeployed the report to resolve this.

As we have not had this issue before, we will keep an eye on it.

Concerned about the settings pane being different from the pop out screen though? As I can see the credentials all ok in one screen but not the other - not sure if anyone else has noticed this?

Thanks

Karen