Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Refresh issue

Hi All,

 

I have imported table from Oracle db to power bi desktop. I have developed the report and published it to service and then scheduled the refresh.

 

While refreshing the report i faced below error.

the last refresh attempt failed because of an internal service error. this is usually a transient issue. if you try again later and still see this message, contact support.

 

 

Thanks in advance.

Need Help

4 Replies

  • GilbertQ's avatar
    GilbertQ
    Super User
    5 years ago

    Hi Anonymous 

     

    Can you confirm that you have got the latest version of the On-Premise Gateway installed?

     

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hi GilbertQ ,

       

      Thanks for your reply.

       

      I have installed the latest version of on-premise gateway.
      Please find the below attached error screenshot.

       

      • GilbertQ's avatar
        GilbertQ
        Super User
        5 years ago

        Hi Anonymous 

         

        The error is indicating the credentials supplied are not right and need to be fixed!

  • v-luwang-msft's avatar
    v-luwang-msft
    Community Support
    5 years ago

    Hi Anonymous ,

    Try the following solutions:

    1 - Open the report(s) in PBI Desktop and clear the cache (file...options and settings... options)

    2 - Refresh the data in the desktop and save.

    3 - Open PBI Online and remove the associated dataset(s). Note - you'll need to remove the reports from any content packs before you can remove the reports and data from the online service. Also you might want to make a note of the (failed) refresh schedule you had before doing this so you can recreate it exactly.

    4 - Hop back to PBI Desktop and publish the report from PBI Desktop to Online

    5 - Hop back to PBI Online and set the refresh schedule back up

    6 - Add the reports back into any apps or content packs.

     

    Similar questions ,refer: https://community.powerbi.com/t5/Service/Refresh-Failed-Internal-Service-Error/m-p/381780 

     

    Wish it is helpful for you!

    Best Regards

    Lucien