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bedelstein's avatar
bedelstein
New Member
8 years ago

Refresh failed - status 400 error (VPN?)

We have an on-premise instance of JIRA and are connecting to it using the JIRA content pack. It had been working for some time, but now the refresh is failing with a status code 400 error:   Failed...
bedelstein's avatar
bedelstein
New Member
8 years ago

Hi v-huizhn-msft

Thanks for your response. We do not use a gateway, but connect directly to the url for our on-premise JIRA instance. I suspect we might need a gateway, but need some guidance. Unfortunately, I'm on a trial Pro license and get a loop trying to submit a support ticket. There's also no phone number so far as I can see for PowerBI support :smileysad:

 

Any additional guidance is appreciated.

 

Thanks,

Ben

v-huizhn-msft's avatar
v-huizhn-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi bedelstein,

Some guidance for using Gateway, you need to install a gateway in your local computer at first, then configure it in Power BI(add date source if you install on-premise gateway). More details, please review this blog: Manage your data source - Import/Scheduled Refresh.

In addition, only Power BI pro account can create support ticket. You need to par for it if you're a free account. Please try to buy Pro license.

Best Regards,
Angelia