Forum Discussion

bedelstein's avatar
bedelstein
New Member
8 years ago

Refresh failed - status 400 error (VPN?)

We have an on-premise instance of JIRA and are connecting to it using the JIRA content pack. It had been working for some time, but now the refresh is failing with a status code 400 error:   Failed...
v-huizhn-msft's avatar
v-huizhn-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi bedelstein,

Have you used a gateway to refresh data or you connect JIRA content pack online directly? If you use gateway, did you configure the gateway well when you using VPN based on the steps in this article. Before, it works fine without implementing VPN? I personally suggest you create a support ticket on the right bottom of this page for dedicated support:smileyhappy:.

Best Regards,
Angelia

bedelstein's avatar
bedelstein
New Member
8 years ago

Hi v-huizhn-msft

Thanks for your response. We do not use a gateway, but connect directly to the url for our on-premise JIRA instance. I suspect we might need a gateway, but need some guidance. Unfortunately, I'm on a trial Pro license and get a loop trying to submit a support ticket. There's also no phone number so far as I can see for PowerBI support :smileysad:

 

Any additional guidance is appreciated.

 

Thanks,

Ben