Forum Discussion

salmon's avatar
salmon
Microsoft Employee
6 years ago

Python personal gateway credentials, A problem occurred while processing your Python script.

I was trying to schedule the refresh of power bi report, but got an error concerning invalid credentials  (Your data source can't be refreshed because the credentials are invalid. Please update your...
Need Help
v-zhenbw-msft's avatar
v-zhenbw-msft
Community Support
6 years ago

Hi salmon ,

 

1. Please refer the following trouble shooting:

Error: The credentials provided for the dataset are invalid. Please update the credentials through a refresh or in the Data Source Settings dialog to continue.

If you get a credentials message, it could mean:

The usernames and passwords that you used to sign in to data sources aren't up to date. In Power BI, go to refresh settings for the dataset. In Manage Data Sources, select Edit credentials to update the credentials for the data source.

This error is a known issue, and it's being looked at. To work around the problem, have a separate query for the cloud source and the on-premises source. Then, use a merge or append query to combine them.

 

Please refer this article: Troubleshooting Power BI gateway (personal mode)

 

2. Or from the Data Source Settings dialog, select the data source(s) and then select Edit Permissions... and ensure that the Privacy Level is set to Public.

 

3. Please update the gateway to the latest version, and install the on-premises data gateway (personal mode) on the same machine as Python directory.

 

4. If it doesn't meet your requirement, We suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/

 

 

Best regards,

 

Community Support Team _ zhenbw

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • salmon's avatar
    salmon
    Microsoft Employee
    6 years ago

    Thanks for reply, but I have all my dataset privacy level to be public, I think the problem may be from the processing python script? while I can run normally in my local machine.

     

  • salmon's avatar
    salmon
    Microsoft Employee
    6 years ago

    Is there any other way I can contact to the technical support, I am an emploee of Microsoft, but not a pro user to create the ticket.

    • v-zhenbw-msft's avatar
      v-zhenbw-msft
      Community Support
      6 years ago

      Hi salmon ,

       

      You can try to clear the browser cache, or change another browser. Please refer this sollution: 

      Data Source Credentials Not Updating

       

      Maybe you can refer this blog, hope it will be helpful:

      https://powerbi.microsoft.com/en-us/blog/python-visualizations-in-power-bi-service/

       

      Best regards,

       

      Community Support Team _ zhenbw

      If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

      • salmon's avatar
        salmon
        Microsoft Employee
        6 years ago

        Hi, I found this sentence in the blog

        Does the machine hosting my personal gateway means the ones that my personal gateway install? I think I have installed so that the pbi desktop can run normally.