Forum Discussion
Published Report/Dataset with No Data
We found our problem. It had to do with the data source, CRM. Long story short, to view the data, the viewer had to be a user in the CRM system. I am a user which is why I could see the data in Desktop, but the Service pings as a separate user which was not setup as a user in CRM. Adding the Service user to CRM solved the issue as a band-aid. Will be looking at ways to improve how that data is queried so that is not a requirement.
Here is what it says under credentials and I am using a gateway. We have checked and double checked that I have access to the database on the server.
We found our problem. It had to do with the data source, CRM. Long story short, to view the data, the viewer had to be a user in the CRM system. I am a user which is why I could see the data in Desktop, but the Service pings as a separate user which was not setup as a user in CRM. Adding the Service user to CRM solved the issue as a band-aid. Will be looking at ways to improve how that data is queried so that is not a requirement.
- GilbertQ
Super User
Thanks for letting us know what solved the issue. 
Are you using On-Prem CRM or Dynamics cloud?
