Forum Discussion
Problems with subscription email - empty graphs
Hi All,
in some of my subscription emails the data are missing on the prewiev charts. If I checked the prewiev in the browser before sending the subscription letter everything is correct. What could be the reason for that? I'm using PowerKPI 2.0.0 visual.Thx a lot in advance.
3 Replies
Hi. Using custom visuals for subscription might not always work. It depends on some details. You can check the considerations and limitations for subscriptions in here:
That way you can see if there is any of those items you might be doing that produces the blank visuals.
I hope that helps,
Thanks a lot. I got some ideas, but unfortunately I could not solve the problem. Based on other sources, it seems that we are facing a bug related to time filtering and the number of graphs on the page, which many people are experiencing, but there is no real solution.
Hi angelam ,
Thank you for ibarrau answer , and I have other suggestions for you:
Try fixing the PowerKPI 2.0.0 visual object to the dashboard separately (rather than as part of a live page fix).
Best Regards,
Xianda Tang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
