Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Problem with gateway in Service cloud

Hi all,

 

I'm suffering some troubles with an Analisis Service gateway. Seems like the configuration is ok because i have the tipical green tick as you can see in the following image:

but when i try to refresh a dashboard I'm geeting the following message:

 

 

The message is saying that the user or the database doesn't exist but in the Desktop app I'm using the same user and is working fine. I tried to perform some workarrounds like:

-Change the user.

-Removing the gateway connection.

 

I hope you can help me.

 

Thanks

 

 

Need Help

4 Replies

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hi lbendlin ,

       

      As you can see inthe following screen is in Organizational but i was testing with Public and private and the result was the same.

       

      • lbendlin's avatar
        lbendlin
        Icon for Super User rankSuper User
        5 years ago

        Is your user id enabled for discovery access?