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kaledjeff's avatar
kaledjeff
Icon for Advocate I rankAdvocate I
9 years ago
Solved

Problem viewing dashboard

Hi,   I've been having trouble viewing my dashboard for the few days. I see the following error message:   "The Following page has become unreposive. You can wait for it to become responsive ot k...
Need Help
  • kaledjeff's avatar
    kaledjeff
    9 years ago

    Hello v-jiascu-msft,

     

    I deleted my dashboards and reports and upload them again. Everything seem to be working fine now.

     

    I don't know exactly what was the issue but I'm glad it's working fine now.

     

    Thank you very much for you help.

     

    BR

v-jiascu-msft's avatar
v-jiascu-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

Hi kaledjeff,

 

Could you please try another browser for troubleshooting? Such as: Chrome, Edge. You still could try these steps. 

1. Delete all the browsing history if it's convenient for you. Internet options -> General -> Browsing history -> Delete.

2. Disable some add-ons if it's convenient for you.

3. Restart IE.

 

Best Regards!

Dale

kaledjeff's avatar
kaledjeff
Icon for Advocate I rankAdvocate I
9 years ago

Hi v-jiascu-msft,

 

Thank you for your reply.

 

I cleared the browsing history. I used different browsers and I used different laptops and the issue still the same.

 

I even let the IT team check my laptop and they couldn't find any issues.

 

BR

 

 

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    Hi kaledjeff,

     

    Do you have another account in your organization? Could you please use it with login in your computer? This is just for troubleshooting. Thank you for your understanding and cooperation.

     

    BTW, the picture, I guess, in your first post isn't there.

     

    Best Regards!

    Dale

    • kaledjeff's avatar
      kaledjeff
      Icon for Advocate I rankAdvocate I
      9 years ago

      Hello v-jiascu-msft,

       

      Thank you for your quick reply.

       

      I've tried that. Other users who view my dashboard also complained about the same issue. 

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        9 years ago

        Hi kaledjeff,

         

        Does that mean other people can use Service normally with their own account? (Just do their own work)

         

        Best Regards!

        Dale