Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

PowerBI Desktop Version keep loading and Failed to Start

Dear Team,

 

From last 2 days, facing very elementery issue. When ever i click on Power BI Desktop icon, it shows keep loading and nothing happen.

Screen Shot:- 

 

Struggled with this, then i uninstalled the current version and installed the latest version from this link

https://www.microsoft.com/en-us/download/details.aspx?id=58494

 

 

Still facing same issue. Kindly suggest, Should i missed any latest released configuration ? What should be remdy for this.

 

Note:- I installed same at Window 10 PC. 

 

Thanks in advance.

 

  • Anonymous's avatar
    Anonymous
    6 years ago

    Hi Anonymous 

     

    Checked internally, as such no new firewall rule defined for such blocakge. 

    Observation:-

    Previous version installed and checked at two machine. it works fine. Version No. : 2.80.5803.1061

     

    Latest version, while installing from scratch or upgrading the previous version: 2.82.5858.1161 having compatible issue

6 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi Anonymous,

    Have you test to install the same desktop client version on other devices? I'd like to suggest you try it to confirm if this related to specific device environment issues.

    BTW, which type of account are you tested? Any particular rules or policies which will block the application processing enabled on your device?

    Regards,

    Xiaoxin Sheng

    • Anonymous's avatar
      Anonymous
      Not applicable

      Thanks Anonymous  for your attention. I tried the same with different machine event with my colleague. Facing same issue. I didn't find any specific rule and policy defined for same.

       

      Finally after two days struggling, I found compatibility issue.  Once i set into Power BI desktop windows properties and It start working.

       

       

       

      Hope it would help to other community memebers.

       

      Thanks.

      • Anonymous's avatar
        Anonymous
        Not applicable

        HI Anonymous,

        Any special settings on your firewall rules and device policies? They may block the requests(it may send some of diagnostics data for network test and MS product analytics) that sent when power bi desktop launched for the first time.

        Regards,

        Xiaoxin Sheng