Forum Discussion
Helper IVPower BI support request
Hi! How can I make Power BI support request? I tried it here https://powerbi.microsoft.com/en-us/support/pro/ and got this message:
Hi, tuulia
According to my research, It should be that your organization purchased the subscription and did not give you permission.
Check this:
https://docs.microsoft.com/en-us/azure/role-based-access-control/role-assignments-list-portal
You need to ask your Azure administrator to assign you the "Support Request Contributor" role, and then you can create the support ticket. Or you need to ask the admin to open a support ticket.
Did I answer your question ? Please mark my reply as solution. Thank you very much.If not, please feel free to ask me.Best Regards,Community Support Team _ Janey
6 Replies
- Greg_Deckler
Community Champion
tuulia Do you have a Pro account or a Free account?
tuuliaHi! I/we have a Pro-account
- Greg_Deckler
tuulia Well, first I would make sure that you are signed in on the site correctly. Second, you can also open a support ticket from the Admin portal in the Office 365. https://admin.microsoft.com/
- v-janeyg-msft
Community Support
Hi, tuulia
According to my research, It should be that your organization purchased the subscription and did not give you permission.
Check this:
https://docs.microsoft.com/en-us/azure/role-based-access-control/role-assignments-list-portal
You need to ask your Azure administrator to assign you the "Support Request Contributor" role, and then you can create the support ticket. Or you need to ask the admin to open a support ticket.
Did I answer your question ? Please mark my reply as solution. Thank you very much.If not, please feel free to ask me.Best Regards,Community Support Team _ Janey- tuulia
Thank you!
