Forum Discussion
Power BI Report Workspace Error - Python
I'm having trouble viewing a Page on my Power BI workspace. On Power BI Desktop, everything works fine. I have 3 pages on my report that use Python's matplotlib and other libraries, and they load fine. But on one of those pages, whenever I try to open, it appears the following error:
Script Runtime Error
statement execution failed with status: error
- Activity IDc5a7c981-36c0-49d6-995e-93d30c3a3221
- Request ID72b86b98-0ba2-4463-8e79-cfbe859756c9
- Correlation IDfdbc8a66-ee1f-f647-5e87-b545b421bfa0
- TimeFri Mar 28 2025 09:02:21 GMT-0500
- Service version13.0.25543.51
- Client version2503.3.23402-train
- Cluster URI: https://wabi-north-europe-f-primary-redirect.analysis.windows.net/
Any clue on what could be happening? Thanks.
Anonymous You will need to contact support as they are the only people that can track down the Correlation ID.
You could check the Issues forum here:
https://community.powerbi.com/t5/Issues/idb-p/Issues
And if it is not there, then you could post it.
If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".
4 Replies
Anonymous You will need to contact support as they are the only people that can track down the Correlation ID.
You could check the Issues forum here:
https://community.powerbi.com/t5/Issues/idb-p/Issues
And if it is not there, then you could post it.
If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".Usage of Python visuals in the Power BI Service mandates the use of a personal gateway.
Hello Anonymous
Thank you for reaching out to the Microsoft Community Forum.A special thanks to lbendlin and Greg_Deckler for responding on this topic.
This error often occurs due to issues in the execution environment of Python scripts between Power BI Desktop and Power BI Service, which has a more controlled and limited environment. In Power BI Service, the Python runtime environment might differ from your local machine. Ensure that the same Python version and libraries are available and compatible within the Power BI Service environment.
Additionally, as lbendlin suggested, installing and configuring a data gateway can help establish a more consistent connection, potentially resolving the issue.
If the problem persists after these checks, it is advisable to contact Microsoft Support for further assistance, as they can provide better support for the specific environment and error details.
You can submit a ticket through the Microsoft Power BI Support Portal:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.
Thank You
Hi Anonymous
Could you please confirm if you have raised the support ticket and if the issue has been resolved after raising a support ticket? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.
Thank you !
