Forum Discussion

Paulx99's avatar
Paulx99
Icon for Kudo Kingpin rankKudo Kingpin
10 years ago

Personal Gateway offline

Hi All   I downloaded and successfully installed my Personal Gateway last night and also did a successful refresh at that time. Tonight when I went to do another refresh in PBI Service Pro, I got t...
Need Help
ankitpatira's avatar
ankitpatira
Icon for Community Champion rankCommunity Champion
10 years ago

Paulx99 By Personal Gateway is offline, it means powerbi.com is unable to connect to machine on which your gateway is running. Ensure machine (or laptop) on which you've installed personal gateway is not sleep or turned off and is on connected to the network. When installing personal gateway you would have a little warning that would have said if laptop goes to sleep mode or turned off personal gateway will be offline.

  • Paulx99's avatar
    Paulx99
    Icon for Kudo Kingpin rankKudo Kingpin
    10 years ago

    Hi ankitpatira

     

    Thanks for your reply. My PC is definately not asleep or turned off and is definately connected to the network. In addition, I do not remember seeing a warning that said if the laptop goes to into sleep mode or is turned off that the personal gateway will be offline. Is that just a warning, or a checkbox option ?

     

     

    Paul

    • ankitpatira's avatar
      ankitpatira
      Icon for Community Champion rankCommunity Champion
      10 years ago

      Paulx99 Second screen during personal gateway installation gives you this warning sign.

       

      • Paulx99's avatar
        Paulx99
        Icon for Kudo Kingpin rankKudo Kingpin
        10 years ago

        Got it ! Thanks !