Forum Discussion

Nari's avatar
Nari
Regular Visitor
9 years ago
Solved

Personal Gateway installation Failed

HI All,

 

I tried to install personal gateway, it discontinued after launch step.

when I try intalling again it thrown me a window saying

'its already installed and need to uninstall the current version'

 

however, Its not allowing me to delete the personal gateway folder which i can see in my system, by saying some of files were open and cant delete at this moment But All of my apps are closed and I dont know how it is happening.

 

Neither i cant install nor i cant delete the one which is no where showing in powerbi application.

 

How can i fix this,

can anyone please help me

Thanks

Nari

General Comment
  • kcantor's avatar
    kcantor
    9 years ago

    Nari

    Uninstall through the control panel with add or remove programs dialog. Remove through there then reboot the system. Redownload the gateway from the service. Do a clean, fresh installation and run the wizard again. I have had issues in the past with this.

2 Replies

  • kcantor's avatar
    kcantor
    Icon for Community Champion rankCommunity Champion
    9 years ago

    Nari

    Uninstall through the control panel with add or remove programs dialog. Remove through there then reboot the system. Redownload the gateway from the service. Do a clean, fresh installation and run the wizard again. I have had issues in the past with this.

    • bvanscoy678's avatar
      bvanscoy678
      New Member
      9 years ago

      Thank you for the comments. I was having the same issues with the personal gateway launching.  After a restart, it did not work, but I was able to navigate to the root folder and launch the config file from there. 

       

      Thanks