Forum Discussion
Our On-Prem Data Gateway has just gone missing
Hi All, our gateway was working fine this morning, reports refreshed per schedule. however a few hours later all of our reports failed their afternoon refresh, we went to inspect the Gateway to see if it was offline, and it is no longer visible!
has there been any updates today?
Hi Nathan_B87,
Can you double check that you don't have anything in the search box at the top right, and that the dropdowns are set to "all" and "any permission"?
If you are a tenant admin, also flip the tenant administration switch on:This should show every gateway in your tenant regardless of your permissions on it. If you still do not see your gateway, open a ticket with Microsoft.
Hi Nathan_B87 On the gateway server, open the Gateway Configuration and login with your account. Even if the services are running, it doesn't mean the gateway is up and avaialbel in the Power BI Service.
7 Replies
- tayloramy
Super User
Hi Nathan_B87,
Can you double check that you don't have anything in the search box at the top right, and that the dropdowns are set to "all" and "any permission"?
If you are a tenant admin, also flip the tenant administration switch on:This should show every gateway in your tenant regardless of your permissions on it. If you still do not see your gateway, open a ticket with Microsoft.
- InsightsByV
Hi,
Can you try login again in Onprem Gateway? Provide credentials and check.
hey, yes we did that, we restarted the gateway and it says that it's running. However we're still unable to see it under manage connections and gate-way.
Max_701Helper III
Do you mean it's showing as running on your VM? If so, the person who set it up should still have visibility of the gateway in service - it's possible they may have inadvertently removed users from it
Wikkleyn_81Hi Nathan_B87 On the gateway server, open the Gateway Configuration and login with your account. Even if the services are running, it doesn't mean the gateway is up and avaialbel in the Power BI Service.
v-pnaroju-msftCommunity Support
Thankyou, InsightsByV, Max_701, Wikkleyn_81 and tayloramy for your responses.
Hi Nathan_B87,
We appreciate your inquiry through the Microsoft Fabric Community Forum.
We would like to inquire whether have you got the chance to check the solutions provided by tayloramy, Max_701 and Wikkleyn_81 to resolve the issue. We hope the information provided helps to clear the query. Should you have any further queries, kindly feel free to contact the Microsoft Fabric community.
Thank you.- v-pnaroju-msft
Hi Nathan_B87,
We are following up to see if what we shared solved your issue. If you need more support, please reach out to the Microsoft Fabric community.
Thank you.
