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Chrisp22o's avatar
Chrisp22o
Frequent Visitor
9 years ago

On-Premises data gateway (Personal) installation/configuration errors

Hello,

 

I am having problems re-installing and configuring my on-premises data gateway (Personal).

 

After noticing an error with my Gateway, I decided to uninstall the application from my server as I wanted to upgrade to the latest version.  I downloaded the installation file within the Power BI app itself.

 

When I am installing the software it informs me that I already have an on-premises data gateway (Personal) running on another machine, which I do not seem to have.  I have the option to select Continue to take ownership and after a short while I get the below error message:-

 

Status Code 'BadRequest' error code 'DM_GWPIPELINE_GATEWAY_CANCELLATIONORTIMEOUTERROR'.  

Ensure "{0}" is running in the Services Control Panel

 

When I log into 365 into the Power BI app in Settings - Gateway Settings I can see the below error:-

 

'DM_GWPIPELINE_CLIENT_GATEWAYUNREACHABLE'.

 

I have tried rebooting the server and re-starting the installation process however I still get the above error messages.

 

If anyone can offer any advice or provide further information that would be appreciated.

 

Thank you in advance.

 

Kind Regards

Need Help

4 Replies

  • Noa's avatar
    Noa
    Frequent Visitor
    9 years ago

    Did you come up with any solution?

    • Chrisp22o's avatar
      Chrisp22o
      Frequent Visitor
      9 years ago

      Hi,

       

      Not as yet, im wondering if it's possibly a firewall or port issue?

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    Hi Chrisp22o,

     

    Firstly, I would like to post a potential solution. Log in Power BI Service, open settings -> datasets. Find out a dataset which may use a gateway. Then click "Gateway Connection", there could be a old gateway. Delete it anyway. After these steps, reinstall the gateway.

     

    Secondly, Could you please tell me if you use a network proxy? 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Best Regards!

    Dale

    • Noa's avatar
      Noa
      Frequent Visitor
      9 years ago

       

      Hi, 

      Pasting Microsoft answer for this error - worked for me :smileyhappy:

       

      Please try below steps to solve your issue.

      > 

      %localappdata%\Microsoft\On-premises data gateway (personal mode)\Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.dll.config change the value to Https

       

            <setting name="ServiceBusSystemConnectivityModeString" serializeAs="String">

              <value>Https</value>

            </setting>

       

      Then kill the Microsoft.PowerBI.DataMovement.PersonalGateway.exe process from task manager and restart configuration.

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