Forum Discussion
on premises data gateway doesn't work
Hi,
I get the following message and do not understand why?
Can anyone help?
The problem has been resolved!Here's what I did:
- Removing and Reinstalling the latest version of the Power Bi Desktop
- Replacing the user who runs the on-premises gateway service to Local system
- republished the report to the cloud.
8 Replies
Hello elads
Hope you are doing good
As the message describes that the issue is with the table PB_shiftandaccidents or any operation that you have performed in the Power Query is missing or not supported try configuring the gateway again and check the source for that table or the operation performed.
If this doesn't help you do open a free support ticket if you are PRO user and they will help you to understand the issue on the backend!
IF MY SOLUTION HELPED YOU PLEASE DO HIT A LIKE AND ACCEPT IT AS A SOLUTION IF IT SOLVES YOUR ERROR!
I am a Pro user How can I open a ticket to support?
Because I clicked on the "Support ticket" earlier and I got here.
Hello elads
perfect click on it you will be guided to the power platform and keep the error screenshot handly as you will require it to upload and they will contact you via phone and email
have a look at this
Also after clicking above this page will be opened
Then type something on the search and click on the highlighted below.
Fill the details below and raise a ticket
IF MY SOLUTION HELPED YOU PLEASE DO HIT A LIKE AND ACCEPT IT AS A SOLUTION IF IT SOLVES YOUR ERROR!
Did you recently try to perform your server machine (the machine where gateway is installed) cloning?
If so, check if the cloned machine has gateway installed too.
Uninstall the gateway from the cloned machine and try to refresh the dataset again.
Did I answer your questions? Give a thumbs up and accept this post as solution!
The problem has been resolved!Here's what I did:
- Removing and Reinstalling the latest version of the Power Bi Desktop
- Replacing the user who runs the on-premises gateway service to Local system
- republished the report to the cloud.
Hello elads
That's great to hear.
Accept the relevant answer as the solution to help others.
Regards,
