Forum Discussion
Multiple Issues (1 - Can't retrieve data model for this report.....2 - Can't create support ticket
Anyone else having issues creating a support ticket? Pretty crazy that I have errors with my service and when trying to create a support ticket to get help on that error, the page to create a support ticket has errors as well.
My original error is in PowerBI where I get a message "We couldn't retrieve the data model for this report. Please try again later". Was awesome that this happened on demo day. Trying again later is a top notch solution. Not frustrated at at all. Getting somewhat past the frustration I move onto creating a support ticket. At that point I fill in the form and at the end can't click the submit button because their page had errors "loading questions". I try this a couple of times hoping to see the questions load successfully and the ability to then create a support ticket. No success. So here I am reaching out to the community to try and help resolve a MS issue that they can't even realize is an issue because they have another seperate issue communicating issues. Cheers!
6 Replies
Anyone else having issues creating a support ticket? Pretty crazy that I have errors with my service and when trying to create a support ticket to get help on that error, the page to create a support ticket has errors as well.
My original error is in PowerBI where I get a message "We couldn't retrieve the data model for this report. Please try again later". Was awesome that this happened on demo day. Trying again later is a top notch solution. Not frustrated at at all. Getting somewhat past the frustration I move onto creating a support ticket. At that point I fill in the form and at the end can't click the submit button because their page had errors "loading questions". I try this a couple of times hoping to see the questions load successfully and the ability to then create a support ticket. No success. So here I am reaching out to the community to try and help resolve a MS issue that they can't even realize is an issue because they have another seperate issue communicating issues. Cheers!
Anyone else having issues creating a support ticket? Pretty crazy that I have errors with my service and when trying to create a support ticket to get help on that error, the page to create a support ticket has errors as well.
My original error is in PowerBI where I get a message "We couldn't retrieve the data model for this report. Please try again later". Was awesome that this happened on demo day. Trying again later is a top notch solution. Not frustrated at at all. Getting somewhat past the frustration I move onto creating a support ticket. At that point I fill in the form and at the end can't click the submit button because their page had errors "loading questions". I try this a couple of times hoping to see the questions load successfully and the ability to then create a support ticket. No success. So here I am reaching out to the community to try and help resolve a MS issue that they can't even realize is an issue because they have another seperate issue communicating issues. Cheers!
omniixrick Do you have a Pro license? Do you have this set up via a gateway, did you check your dataset to ensure the credentials are still valid?
I am having the same issue, "We couldn't retrieve the data model for this report. Please try again later". Have you managed to solve this issue or contact support?
