Incremental refresh not loading any data

Hi, I am trying to use the incremental refresh feature, As mentioned in the documentation I am using the RangeStart and RangeEnd parameters and appropriate refresh policy or this purpose. After publishing the model I see that it is not able to initiate refresh. (The gateway settings are configured properly). Below are the technical details I see in the warning box. 

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Cluster URI: WABI-WEST-EUROPE-B-PRIMARY-redirect.analysis.windows.net
Activity ID: beb92f39-31a2-4d76-a12e-b0b95bb678ca
Request ID: 70b22a3b-b974-4ddf-a212-b8fbaf44e31d
Time: 2019-01-21 15:20:06Z

For testing, I swittched off incremental refresh toggle in the PBIX and republished it. Which seemed to work (although not very useful). Can anyone help here? Does anyone face similar issue with the incremental refresh feature?