Forum Discussion

belivin's avatar
belivin
New Member
6 months ago

HELP PLEASE

I cant login to my power bi because my authenticator app was on my phone which was stolen

3 Replies

  • Olufemi7's avatar
    Olufemi7
    Super User
    6 months ago

    Hello belivin, 

     

    If your phone was stolen and Microsoft Authenticator was your only verification method, you will not be able to complete MFA to sign in to Power BI.

    For a work or school account, you must contact your Microsoft 365 or IT administrator and ask them to reset your multi-factor authentication in Microsoft Entra ID (formerly Azure AD). The admin can reset your authentication methods so you can sign in and re-register MFA on your new device. Microsoft documentation: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings

    If you are the only admin, try signing in using any alternate authentication method you previously configured (SMS, alternate email, hardware key). If no alternate method exists, you will need to open a Microsoft support ticket for account recovery. Support guidance: https://learn.microsoft.com/en-us/power-bi/support/

    After regaining access, reconfigure Microsoft Authenticator on the new phone and add at least one backup authentication method to prevent lockout in the future.

     
     
  • Natarajan_M's avatar
    Natarajan_M
    Super User
    6 months ago

    Hi belivin ,

    Log in into the Microsoft account portal and configure the new authentication method and delete the existing one 

    https://account.microsoft.com/security

    go to My Accounts -> Security info ->Add sign in -> Auth 


    For more details please check the below thread : 
    https://community.fabric.microsoft.com/t5/Desktop/I-forgot-my-password-and-lost-the-device-with-the-authenticator/m-p/3517030#M1161850


    Thanks,
    If this response was helpful in any way, I’d gladly accept a kudo.
    Please mark it as the correct solution. It helps other community members find their way faster

    • v-menakakota's avatar
      v-menakakota
      Community Support
      6 months ago

      Hi belivin ,

      Thanks for reaching out to the Microsoft fabric community forum. 

       

      I would also take a moment to thank  Natarajan_M  , for actively participating in the community forum and for the solutions you’ve been sharing in the community forum. Your contributions make a real difference.

      I hope the above details help you fix the issue. If you still have any questions or need more help, feel free to reach out. We’re always here to support you .

       

       

      Best Regards, 
      Community Support Team