Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Gateway timeout issue

Hi,

 

Recently I updated server host(ip) and updated power bi desktop with new ip from data source settings.
Then refreshed data and successfully received data from new server. 
I had to recreate power bi gateway cluster since it unable to edit the server.
Issue is since then I can't refresh data from scheduled refresh or demand refresh, Its getting timeout error.


Do you guys have any suggestion ? It worked fine earlier, gateway also connected.

Thanks

 

4 Replies

  • Hi Anonymous 

     

    I would suggest making sure that the new gateway server has got enough resources and has good speed to access the data source?

    • Anonymous's avatar
      Anonymous
      Not applicable

      Hi GilbertQ ,
      It worked fine last day before ip change. Is their anything we can do ?

      Thanks

  • Hi Anonymous 

     

    I would chat to your network Admin to see why changing to the new IP address is slower.

    • Anonymous's avatar
      Anonymous
      Not applicable

      Sure, I will check that and mark your answer,
      Thanks