Forum Discussion
Gateway Scheduled refreshing Problem
Good morning, the error is always this; what always changes is the table. But when I do the update manually, without using scheduling, the update happens normally.
Erro de fonte de dados: {"error":{"code":"DM_GWPipeline_Client_GatewayUnreachable","pbi.error":{"code":"DM_GWPipeline_Client_GatewayUnreachable","parameters":{},"details":[],"exceptionCulprit":1}}} Table: empresas_cnaes.<br />Cluster URI: WABI-BRAZIL-SOUTH-redirect.analysis.windows.net<br />ID da atividade: 97c66a82-8e46-41d1-bb5a-f5fe2aa57c0d<br />Solicitar ID: 6a13de35-e6b9-4e86-8dd3-59b73e388674<br />Hora: 2025-09-16 16:32:30Z
- tayloramy
Super User
Hi Anonymous,
This error means the gateway isn't reachable. Can you confirm that the data gateway is online?
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Hi Anonymous ,
Thanks for sharing the details. Since the refresh works manually but fails on schedule with the GatewayUnreachable error, this usually points to a gateway or network reliability issue.
- Confirm the gateway is running the latest version and hasn’t gone offline during scheduled refresh.
- Check if there are any timeouts, throttling, or antivirus/firewall policies that might intermittently block the gateway service.
- Review the gateway logs around the failure timestamp for more clues.
If the problem persists even after verifying these, I’d recommend raising a Microsoft support ticket with the Activity ID and Request ID you shared, that way the product team can trace the failing pipeline run directly.
Thanks,
Akhil.
