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collinq's avatar
collinq
Icon for Super User rankSuper User
2 years ago
Solved

Gateway Installation

Hi all, I have an open ticket with Microsoft but that has not been helpful yet. I am hoping somebody here has some experience or knowledge about this.   I am trying to install the latest gatewa...
Need Help
  • lbendlin's avatar
    lbendlin
    2 years ago

    Is that a physical machine or a VM?  Latest patches applied?  Can you try on a different VM?

     

    Maybe do a cleanup of the folders, just in case. Program Files and AppData.

  • GilbertQ's avatar
    GilbertQ
    2 years ago

    Hi collinq 

     

    I am with lbendlin What I would suggest doing is, if it's a virtual machine, just to kill it and get a new one installed. If you cannot get the virtual machine reinstalled, I would go through the program files folder and make sure to delete anything relating to power BI as well as look in the control panel on installed programs to ensure that nothing relating to Microsoft or the gateway is installed to make sure it is uninstalled.

lbendlin's avatar
lbendlin
Icon for Super User rankSuper User
2 years ago

Is that a physical machine or a VM?  Latest patches applied?  Can you try on a different VM?

 

Maybe do a cleanup of the folders, just in case. Program Files and AppData.

  • collinq's avatar
    collinq
    Icon for Super User rankSuper User
    2 years ago

    Hey lbendlin and GilbertQ ,

     

    We are trying the new VM route.  I will let you all know what happens 

      • GilbertQ's avatar
        GilbertQ
        Icon for Super User rankSuper User
        2 years ago

        Awesome thanks for letting us know!