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gusdahu's avatar
gusdahu
Icon for Helper IV rankHelper IV
7 years ago

Gateway Connectivity Issue

Power BI Community,   I recently published a dashboard into my workspace. However, I am getting the rejection shown below:   How would I resolve this issue?   Regards, Gus Dahu     ...
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rafaelmpsantos's avatar
rafaelmpsantos
Icon for Responsive Resident rankResponsive Resident
7 years ago

See in your computer if the gateway services is running. 
Services>On-Premises data gateway, and iss if the status is Running or something like that. 
Open the gateway app in your computer and see if is running and ok.


gusdahu's avatar
gusdahu
Icon for Helper IV rankHelper IV
7 years ago

Hi rafaelmpsantos,

 

Thank you for your response.

 

Where/how do I access the gateway app located on my computer?

 

Regards,

Gus Dahu

  • rafaelmpsantos's avatar
    rafaelmpsantos
    Icon for Responsive Resident rankResponsive Resident
    7 years ago

    only in windows menu type "on-premises" and it will appear

    • gusdahu's avatar
      gusdahu
      Icon for Helper IV rankHelper IV
      7 years ago

      Hi rafaelmpsantos,

       

      Do you mind sharing a screenshot showing this?

       

      Regards,

      Gus Dahu