Forum Discussion
Failed to load settings
I get the following when I try to use Power BI for the first time. I have assigned myself a PowerBI (free) license in O365
Please try again later or contact support. If you contact support, please provide these details.
5 Replies
I am getting the following when I try to use PowerBI for the first time
Please try again later or contact support. If you contact support, please provide these details.
Activity ID6684e15f-54f7-4fe4-8bb8-237f10004690Request ID656a78bf-0461-4ad1-cc21-bddf6c92ce0eCorrelation IDb2728cce-a7aa-5f24-d7ed-91e2b2a9fa96Status code 403TimeWed Nov 02 2016 15:39:40 GMT-0400 (Eastern Daylight Time)Version13.0.1700.493Hi DeanGross,
Which version of Office 365 are you using? Could you provide us more details information, so that we can make further analysis.
We can sign up for Power BI through the Power BI web site. We can also sign up through the purchase services page on the Office 365 admin center. When an administrator signs up for Power BI, they can assign user licenses to users who should have access. Please refer to the link below to see the details.
https://powerbi.microsoft.com/en-us/documentation/powerbi-admin-administering-power-bi-in-your-organization/Regards,
Charlie Liao
We signed up using those instructions before we got the error. We have E3 licenses.
What else do you need to know?
DeanGross, Apologize for the delay. Power BI does not support self-service sign-up for .gov or .mil addresses at this time. In your scenario, which email address are your using?
https://powerbi.microsoft.com/en-us/documentation/powerbi-service-self-service-signup-for-power-bi/
Regards,
Charlie Liao
