Forum Discussion

mattloflin's avatar
mattloflin
New Member
8 years ago

Failed to load settings

For the past couple of days i've been receiving "Failed to load settings" when trying to access the Schedule Refresh option. Here is the error screen:

 

Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.

Activity IDdea72f5d-9c5e-4c85-98fc-4bb024daac7d
Request ID414d1bee-ec06-7549-1b3f-6d1ecd46f0ea
Correlation ID4ece405c-f3c7-205a-ca86-b3591fe061f4
TimeTue Feb 20 2018 21:31:41 GMT-0500 (Eastern Standard Time)
Version13.0.4385.126
Cluster URIhttps://wabi-west-us-redirect.analysis.windows.net

1 Reply

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    The first thing I would check to see if the gateway conneciton was deleted. I have seen this before where the gateway conneciton used to refresh the report/dataset was deleted and this results in the message.

     

    If you re-create the gateway it should fix this issue.