Forum Discussion
Helper IIFailed datarefresh
Microsoft EmployeeHi slyfox,
Yes the error seems to be a little odd to me also. Please try to take a manual refresh and see if the refresh could be completed.
Scenarios regarding the error message that I could think out are the followings:
- Under Data refresh page in Power BI, refresh is canceled;
- At the Data source side, the data access request has been rejected;
By the way, the time of error message posted is 2016-08-31 07:04:43Z, could you please also share the error details for the one which the time is 8/31/2016 10:04:43?
For troubleshooting, please check your data source connectivity, also the gateway settings under Power BI service.
If your data source side has configured any audit policy, then please also take a look at the related logs.
In addition, consider take use of Fiddler or F12 developer tools to capture a refresh trace, for further investigation.
Regards
slyfoxHello Michael_Shao,
here is a log
exist a way to get a log from On-premises data gateway?
ShowScheduled 8/31/2016 11:30:01 8/31/2016 11:43:40 Completed ShowOn demand 8/31/2016 10:29:17 8/31/2016 10:42:47 Completed HideScheduled 8/31/2016 09:30:05 8/31/2016 10:04:43 Failed There was an error when processing the data in the dataset. Hide detailsProcessing error: The operation was cancelled by the user. Cluster URI: WABI-WEST-US-redirect.analysis.windows.net Activity ID: bf85679c-f211-4d9f-8598-58d4275e850e Request ID: 6a30b579-3bf4-4d21-8278-731cb155b227 Time: 2016-08-31 07:04:43Z ShowScheduled 8/31/2016 07:30:14 8/31/2016 07:42:15 Completed - v-micsh-msft
Hi slyfox,
Please follow the article below to check the related logs for On-premises data gateway:
Troubleshooting the On-Premises Data Gateway
Regards