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DarylM's avatar
DarylM
Icon for Helper II rankHelper II
8 years ago
Solved

Error: We couldn't install "App Name".

Hi,  I have created a workspace and am an admin in the workspace. I published the app as well but am not able to install the app.  All the settings are corrected and I am able to see the app in my ...
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  • DarylM's avatar
    DarylM
    8 years ago

    I got a response from Microsoft on a support ticket I put in on this. 

     

    Their response...

    "There is known issue is there, as a workaround, Publish the app to security group instead of normal group. "

     

    So hopefully they find a fix soon. I don't plan to move all my content to security groups. 

     

Sym's avatar
Sym
New Member
8 years ago

Hi,


We are facing identical problem.

We have following setup: App is published and one of Office 365 groups has permission to access it. This App has been around for a while, and people who are in this Office 365 group had no problems accessing this App via "Apps" panel in Power BI Service.

Only recently their App dissapeared from "Apps" panel, and when they try to get it back, they can see on the list of available apps but when they try to get it they get similar message to what DaryIM is reporting.


Those users that I mentioned have pro license. Strangly enough, this access doesn't work when group they belong to has access to this App. But when they are listed on Permissions list to this App as their individual accounts, the access works.

Do you know what might have happened? We didn't change anything in cofiguration etc.