Error SignatureNotMatchCredentialError when refreshing data

Question

Hi,&nbsp;I use an on-premises data gateway (personal mode) to refresh data stored in Excel files on the server of my company. It worked perfectly for the last 2 months and suddenly it stopped last tuesday for no obvious reason.&nbsp;It gives me this error :Datasource error :{"error":{"code":"DM_GWPipeline_Gateway_SignatureNotMatchCredentialError","pbi.error":{"code":"DM_GWPipeline_Gateway_SignatureNotMatchCredentialError","parameters":{},"details":[],"exceptionCulprit":1}}} Table: TBL_LOCATION.URI du cluster:WABI-WEST-EUROPE-redirect.analysis.windows.netID d'activité:3634d8a6-8094-43cd-b76e-8ecee4fd5bbfID de demande:83a4a888-fe40-9971-491b-8e6acdb56a8eHeure:2020-08-18 07:07:32Z&nbsp;And when I try to edit credentials I got this :In english, it says that the update of credentials failed because the specified account doesn't exist.&nbsp;To fix this I tried to update the gateway, and also uninstall to install again the gateaway but it didn't change anything.&nbsp;Any idea to help me cope with this error will be appreciated.Thanks in advance,Cado

v-diye-msft · Accepted Answer

Hi&nbsp;Cado_one&nbsp;
&nbsp;
Specified account does not exist" error message when domain users try to change their password in UPN format in a different domain.
Kindly refer to the posts whether help.
&nbsp;https://community.powerbi.com/t5/Service/Power-BI-Account-do-not-Exists/td-p/230806
&nbsp;
if not, please kindly raise it to the support team for better research:
https://powerbi.microsoft.com/en-us/support/&nbsp;

Forum Discussion

Error SignatureNotMatchCredentialError when refreshing data

Specified account does not exist" error message when domain users try to change their password in UPN format in a different domain.

2 Replies

Specified account does not exist" error message when domain users try to change their password in UPN format in a different domain.

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Datasource error :	{"error":{"code":"DM_GWPipeline_Gateway_SignatureNotMatchCredentialError","pbi.error":{"code":"DM_GWPipeline_Gateway_SignatureNotMatchCredentialError","parameters":{},"details":[],"exceptionCulprit":1}}} Table: TBL_LOCATION.
URI du cluster:	WABI-WEST-EUROPE-redirect.analysis.windows.net
ID d'activité:	3634d8a6-8094-43cd-b76e-8ecee4fd5bbf
ID de demande:	83a4a888-fe40-9971-491b-8e6acdb56a8e
Heure:	2020-08-18 07:07:32Z