Forum Discussion
Error fetching data for this visual
Hello,
when I run my report in Power BI desktop everything works fine, but when I run it in Power BI service I get the error message "
Error fetching data for this visual. Couldn't retrieve the data for this visual. Please try again later. Please try again later or contact support."
I have:
- re-created the visuals
- deleted 50% the visuals (I have a total of 8 new Cards, and I deleted 4 of them)
- Checked the credentials
- Updated my stand-alone Gateway
- Updated my Power BI desktop program
But the error message is still there. Does anyone have any idea how to progress?
This is really strange. All of a sudden it started to work again, without me knowingly having changed anything... Thanks for all involved in this issue.
4 Replies
Which version of Power BI desktop are you running (32 or 64)?
What type of visual is failing? It’s the new card visual? Not a custom visual?
Import mode or Direct Query?
Hi Andrew,
thanks for your interest.
Version: 2.140.1205.0 64-bit (februari 2025)
It's the new card visual that is failing
Import mode
Hi spehe
Since the issue occurs in Service but not in Desktop, and it's related to the new card visual in Import Mode,
Try the following troubleshooting steps:- Refresh the dataset manually and review the refresh history for any errors.
- Try using a basic card visual instead of the new card visual to see if it works.
- Make sure the dataset size does not exceed the 1 GB per dataset limit in Power BI Service.
- Verify that all fields used in the card visual exist and are correctly referenced.
- Create a new Power BI file, add the new card visual, and publish it separately to test.
- If using a gateway, double-check the credentials and settings under Manage Gateway & Data Sources.
- Publish the report using the January 2025 version of Power BI Desktop and test again.
- If the issue persists, try replacing the new card visual with a standard card or KPI visual.
If the above information helps you, please give us a Kudos and marked the Accept as a solution.
Best Regards,
Community Support Team _ C SrikanthThis is really strange. All of a sudden it started to work again, without me knowingly having changed anything... Thanks for all involved in this issue.
