Forum Discussion
Error accessing Microsoft Fabric account
I'm having trouble signing in to the Power BI account that owns the domain
.onmicrosft when trying on various internet browsers and also via mobile. The error below is reported:
Error: ServerConnectionFailure
Exception: com.microsoft.powerbi.app.authentication.OneAuthException: UNEXPECTEDsession: 24447efe-8160-4bd9-bedc-b9fb155f2404
This account was created recently, I don't know if there is any problem with the Microsoft servers, but I can't log in to this account due to this error. I also can't get online support to solve my problem
Hi Wesley_Andrade It might be an authentication issue related to the newly created account. Try clearing your browser cache, using incognito mode, or switching networks. If it still doesn’t work, you may need to contact Microsoft 365 support for tenant-level assistance.
5 Replies
- Akash_Varuna
Super User
Hi Wesley_Andrade It might be an authentication issue related to the newly created account. Try clearing your browser cache, using incognito mode, or switching networks. If it still doesn’t work, you may need to contact Microsoft 365 support for tenant-level assistance.
Hello Akash_Varuna ! First of all, thank you for the answer! The problem extends to the power bi desktop itself, I can't log in through it either. I tried to clear the browser cache, change the network and even my computer the attempts were unsuccessful. with respect to Microsoft 365 support. could you help me with any link ? The only thing I could get would be an online chat where I stayed more than 3 hours and couldn't be served.
Hello Akash_Varuna ! First of all, thank you for the answer! The problem extends to the power bi desktop itself, I can't log in through it either. I tried to clear the browser cache, change the network and even my computer the attempts were unsuccessful. with respect to Microsoft 365 support. could you help me with any link ? The only thing I could get would be an online chat where I stayed more than 3 hours and couldn't be served.
Hello Akash_Varuna ! First of all, thank you for the answer! The problem extends to the power bi desktop itself, I can't log in through it either. I tried to clear the browser cache, change the network and even my computer the attempts were unsuccessful. with respect to Microsoft 365 support. could you help me with any link ? The only thing I could get would be an online chat where I stayed more than 3 hours and couldn't be served.
Hello @ ! First of all, thank you for the answer! The problem extends to the power bi desktop itself, I can't log in through it either. I tried to clear the browser cache, change the network and even my computer the attempts were unsuccessful. with respect to Microsoft 365 support. could you help me with any link ? The only thing I could get would be an online chat where I stayed more than 3 hours and couldn't be served.
