Forum Discussion
Email subscription: something went wrong - unable to load the model
Hi,
My users frequently get the following 'something went wrong' message instead of the subscription email.
It doesn't happen every day, but approximately once a week.
Since this is an image we can't click on the link to see the technical details. It there something we can do about this?
FYI: we are on premium capacity, the underlying report refreshes normally and we are on version 13.0.6109.164
Thank you in advance!
27 Replies
spiritofmeAdvocate III
Same here. However, it works maybe once a week for us. I've tried recereating the subscriptions many times. There's nothing wrong when you go to the report directly.
- spiritofme
BTW, I have several subscriptions to different data sets and reports. Some work, some don't*. Nothing that immediately indicates why one does work and another doesn't, although it is consistent across pages of the same report whether it works or not.
*When I say "works", I mean works most of the time, and when I say "don't" I mean it doesn't work most of the time. It is never 100% for either case.
unclejemimaPost Patron
Did anyone ever find a solutiont to this??? I'm having the same problem...sounds like i'm not the only one. And I don't see a marked anwer...
Did anybody find the issue and how to resolve?
v-yulgu-msftMicrosoft Employee
Hi Anonymous,
Please check whether this dashboard is still viewable in Power BI service. Whether the same error prompts if we open report in service. Have you checked if there was any error in Refresh History in Power BI Service?
Besides, how about deleting the subscription and re-create the subscription?
Regards,
Yuliana Gu
Hi v-yulgu-msft,
The repor is still viewable in Power BI service and we don't have any refresh errors.
I created a Microsoft ticket to discuss this issue.
Thanks for your help.
Regards,
Valérie
Hi v-yulgu-msft,
The repor is still viewable in Power BI service and we don't have any refresh errors.
I created a Microsoft ticket to discuss this issue.
Thanks for your help.
Regards,
Valérie
I have the same issue.
Anyone was able to fix this issue?
I have the same issue as well.
Same issue here.
Hi All,
This is a known issue.The fix will take about 3 months from now. Until then, please apply the below workaround.
Workaround to fix the failed report subscriptions:
- For a report that you are seeing the failure on in subscription email, you need to individually pin each visual to a new dashboard (DO NOT use "Pin Live Page" on report) . Then, add the subscription to this new dashboard
- Perform step (a) for all reports that you are facing the issue on
Workaround to fix the failed dashboard subscriptions:
- The dashboard subscription email have failure, since the dashboard has a Live page pinned to it.
- To fix this, you should create a new dashboard but instead of Pin live page from report, you should pin each visual on the report(s) to this new dashboard, and add email subscription to the dashboard.
PaulBFelixAdvocate II
Is there a ticket that we can reference to track this issue?
I am having the same issue. I submitted a ticket to Microsoft so we will see what they say.
The response from Microsoft below. Now, the workaround they suggested was literally a cut-and paste from a previous post on this thread. Basically, don't use the report subscriptions feature, and only use the dashboard subscriptions.
----------------------------------------------
Hello Tim,
Our product team has identified that this is a bug and we are revamping our backend infrastructure to fix.
The ETA for the fix is end of the November.As the workaround, you can follow the steps that I have mentioned in the previous email.
Please let me know if you have any queries.
Thank you J
Following - We're having same issue.
I'm getting the same error.
Subscription arrives in email fine. Report loads fine. The screen shot says "something went wrong. Unable to load the model...."
