Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
9 years ago
Solved

Don't get verification code email on sign-up

Hello,

I don't get a verification code email on sign-up

I checked Inbox and Junk and waited the whole day, tried again and again - nothing

Please help

Thank you

Michael

Reports
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hello,

    I think I finally found a cause of the problem.

    It looks like my EMAIL PROVIDER is blocking those "Yes, it's me" emails.

    So I don't even get them in Junk folder - they are filtered out before coming to my mailbox.

    That's not cool since I don't know what other emails they are blocking...

     I'll figure it out with them - but it has nothing to do with Power BI.

     

    Thank you very much everyone who tried to help.

    v-qiuyu-msft Please update the status to "Solved"

    Thanks

     

    Michael

15 Replies

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    9 years ago

    Hi Anonymous,

     

    I'm trying to involve senior engineer to analyze this issue. They need Fiddler trace to analyze on their side. Please provide it here. Thanks.

     

    Best Regards,
    Qiuyun Yu 

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    v-qiuyu-msft

    Thank you, Qiuyun.

    I have captured the Fiddler file, but I would like to send it to you securely in Private Message or by e-mail.

    I don't feel comfortable sharing it in forum.

    Please tell me how would you like me to submit it.

    My email is (the one I am trying to sing up with): [email protected]

    Thank you

    Michael

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    v-qiuyu-msft

    Please help!

    I cannot sign-up because I don't receive the "Welcome e-mail"

    I cannot start working with Power BI

    Please help!

    Thank you

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    9 years ago

    Hi Anonymous,

     

    You can upload trace file to your OneDrive, share the URL in private message and send to me. :smileyhappy:

     

    Best Regards,
    Qiuyun Yu

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    v-qiuyu-msft

    Thank you, Qiuyun

    I've sent you a private message with the link to the Fiddler file

    Please help me to create a Power BI account

    Thank you

    Michael

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    9 years ago

    Hi Anonymous,

     

    I have shared this trace file with senior engineer. I will update the information to you if I get any feedback. Your patience is greatly appreciated. :smileyhappy:

     

    Best Regards,
    Qiuyun Yu

  • koshur's avatar
    koshur
    Helper I
    9 years ago

    I'm facing the same issue. Is this Fiddler trace thing working?