Forum Discussion

mattplassmann's avatar
mattplassmann
Frequent Visitor
3 years ago

Datasource Error Refreshing

I'm having trouble getting a dashboard to refresh using our new server gateway.  It refreshes fine when I refresh it through the server gateway on my personal PC, but not when it's going through the ...
Need Help
Anonymous's avatar
Anonymous
Not applicable
3 years ago

Hi mattplassmann ,

 

From the error message, it seems the file can't be accessed. As you mentioned you have permission to access the file, the issue can be caused by that the file is occupied by other programs or other users. Please use Handle to find all process accessed this file, then kill them to refresh query in desktop to see if issue persists.

Please try updating the gateway to the latest version and republishing the PBIX configuration refresh.

 

You can refer to the following posts that may be helpful to you:

Solved: Gateway access to shared folder - Microsoft Power BI Community

Enterprise Gateway mapped network drive with other... - Microsoft Power BI Community

IO error when Accessing Path - Microsoft Power BI Community

 

Best Regards,

Neeko Tang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly. 

  • mattplassmann's avatar
    mattplassmann
    Frequent Visitor
    3 years ago

    I don't think it's directly related to a specific file.  It sporadically changes which date source is reported as having the error.  

     

    I also updated the gateway and then tried to refresh, and it's still giving the same error.