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Anonymous's avatar
Anonymous
Not applicable
1 year ago
Solved

Data source error, without actual error message

I get this error:   I am the gateway administrator myself... How can I troubleshoot this?         The error makes no sense, I see nothing wrong in the gateway!!!         All t...
Need Help
  • rajendraongole1's avatar
    rajendraongole1
    1 year ago

    Hi Anonymous  - To collect logs

    Go to Settings > Admin Portal > Audit logs.
    Review logs for gateway errors or access-related issues.

    and gateway logs you can collecct below path:

    C:\Users\<GatewayServiceAccount>\AppData\Local\Microsoft\On-premises data gateway\Gateway*.log

     

    could you provide additional details about the data source type (e.g., SQL Server, Excel, etc.) and whether the issue occurs with other data sources

rajendraongole1's avatar
rajendraongole1
Super User
1 year ago

Hi Anonymous  - To collect logs

Go to Settings > Admin Portal > Audit logs.
Review logs for gateway errors or access-related issues.

and gateway logs you can collecct below path:

C:\Users\<GatewayServiceAccount>\AppData\Local\Microsoft\On-premises data gateway\Gateway*.log

 

could you provide additional details about the data source type (e.g., SQL Server, Excel, etc.) and whether the issue occurs with other data sources