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perpor's avatar
perpor
Icon for Helper V rankHelper V
9 years ago
Solved

Data source credentials hangs - Gateway not recognised

Hello, Data Source Credentials il always hanging on refresh. We have worked fine with the gateway for 2 months, on our server 'test'. From half april (approx.) no more, on the old server 'test...
Need Help
  • perpor's avatar
    perpor
    9 years ago
    we solved the problem, after many attempts (the dataset now have only one datasource). We uninstalled both gateways, on test and prod servers, then installed the gateway only on the prod server, which is what we are concerned about, and this gateway was properly recognized and worked properly.
    For now, that's what we needed to get reports into production
v-jiascu-msft's avatar
v-jiascu-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

Open the On-premises data Gateway, you will see in the status page. If your gateway is OK, you should check your credentials. Maybe you can check it in the local machine first.  

 

 

perpor's avatar
perpor
Icon for Helper V rankHelper V
9 years ago

ok, for the first server yhe version is right, for the second server i verify later...