Forum Discussion

arusky's avatar
arusky
Frequent Visitor
5 years ago
Solved

Data Source Credentials - Failed to Update Data Source Credentials

Hi,

 

My company is using Oracle database and it has been fine refreshing PBI reports daily until this morning.

The remote desktop was automatically restarted with Windows update last night, so I turned the personal gateway back on this morning.

 

However, when I try to refresh the datasets, it required me to update the Oracle dabase credential.

When I try to do, I get following message: Failed to update data source credentials: We're sorry, an error occurred during evaluation.

When I check the desktop's personal gateway, it looks fine. The status is online and ready to be used, and Network ports test is completed (succeeded).

 

Please advise.

Thank you,

 

Need Help
  • arusky's avatar
    arusky
    5 years ago

    It happened to the latest version of Gateway. I could resolve the issue by installing the old version of Gateway.

     

4 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Yep seeing the same thing. The only short-term fix is to delete and recreate. It will load 1-time refresh fails.

  • v-xulin-mstf's avatar
    v-xulin-mstf
    Community Support
    5 years ago

    Hi arusky,

     

    Sorry for delay reply.

    Many issues can surface when the gateway version is out of date.

    It's a good general practice to make sure you're on the latest version.

    If you haven't updated the gateway for a month or longer, consider installing the latest version of the gateway. Then see if you can reproduce the issue.

     

    Best Regards,
    Link

     

    If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

    • arusky's avatar
      arusky
      Frequent Visitor
      5 years ago

      It happened to the latest version of Gateway. I could resolve the issue by installing the old version of Gateway.

       

      • v-xulin-mstf's avatar
        v-xulin-mstf
        Community Support
        5 years ago

        Hi arusky,

         

        Okay, you can do the following steps to prevent you from being troubled by the same problem again.

         

        1. Download the latest versionvgateway. You konw, many issues can surface when the gateway version is out of date. 

        2. Update the data source credentials in Power BI Desktop.

        3. Republish the report and check.

         

        Hope it helps. ğŸ˜‰

         

        Best Regards,
        Link

         

        If this post helps then please consider Accept it as the solution to help the other members find it more quickly.