Forum Discussion

Christine218's avatar
Christine218
Frequent Visitor
6 years ago

Data refresh

I have my datasets on a Sharepoint set to auto refresh. They haven't done that since the beginning of December. The manual refreshes are not working either.

8 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    Can you share your error codes?

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi Christine218 ,

     

    Please check Settings -> manage gateways to see if the gateway is offline. Also check Settings -> Datasets -> Refresh history to see if there's any error message.

     

    Best Regards,

    Jay

    Community Support Team _ Jay Wang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • Christine218's avatar
      Christine218
      Frequent Visitor

       

      The gateway is online. There are no errors showing (see screenshot below).  It says completed but the new data is not showing.  Also, it hasn't updated in almost a month despite being set to automatically update.