Forum Discussion

anithat's avatar
anithat
Resolver II
9 years ago
Solved

Data Refresh issue - Need immediate support

Hi  Vicky_Song

 

Looks like there is a problem with data refresh on power BI service.

 

The  screen print shows the scheduled refresh to run on 17th Jan 2017 but it hasnt refreshed ontime. See the system time right bottom showing the time 9.26am.

 

 

 

We have no clue why the refresh has stopped. We tried to refresh the pbix file  but the publishing the refreshed dataset to web service has taken more than 45 mins now with no success/failure message. (Note: replacing the existing dataset has issue while publishing the dataset with new name is still okay)

 

Can you please quickly look into this. There are many other datasets which scheduled on daily basis. All these were running fine till yesterday.

 

I got a temporary fix which is to publish the pbix file with differet name and then update the dashboards accordingly. It takes lot of time and imagine doing this for 30 plus datasets on daily basis.

Thank you!

Need Help
  • anithat's avatar
    anithat
    9 years ago

    I got the below response.  Thanks to the team for working on the fix.

     

     

11 Replies

    • xkitakyushu's avatar
      xkitakyushu
      New Member
      9 years ago

      We also got the issue in Europe !

      Actually since Saturday 14th we are experiencing from time to time unusual time to publish report & data refresh is not working correctly. This morning it did not work at all. And even manual update in BI online is not working...

      when is expected the resolution ?

      thanks

      • brendan_w's avatar
        brendan_w
        Advocate I
        9 years ago

        We're also experiencing this issue. Based in Europe.

         

        When I click refresh, a notification comes up but immediately dissapears. There is no log of the attempted refresh in the refresh histroy either.

         

         

    • anithat's avatar
      anithat
      Resolver II
      9 years ago

      I got the below response.  Thanks to the team for working on the fix.

       

       

  • aeddinger's avatar
    aeddinger
    Frequent Visitor
    9 years ago

    We are experiencing the refresh issue in Raliegh NC too.  Do we need to open ticket for fix?

     

    Best,

    Amanda

    • ZLJ's avatar
      ZLJ
      Advocate II
      9 years ago

      Check what the Support site says for you:

      https://powerbi.microsoft.com/en-us/support/

       

      I believe it shows the message different for each area, so hopefully that will tell you if North America has the issue too.

       

      I logged a Support call before the warning was posted on the site, and they have since got in touch to say they are working on it so nothing they can do for me specifically.

      • kcantor's avatar
        kcantor
        Community Champion
        9 years ago

        I currently have an open ticket on this. Will update as possible.