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sandy_ew's avatar
sandy_ew
Icon for Advocate I rankAdvocate I
1 year ago
Solved

Data Refresh error: "DM_GWPipeline_Gateway_CanceledError"

I've been experiencing an intermittent data refresh issue with the Power Bi Service semantic data model with the following error code: "DM_GWPipeline_Gateway_CanceledError".     No change has occur...
Need Help
  • v-menakakota's avatar
    v-menakakota
    1 year ago

    Hi sandy_ew ,

    Thank you for reaching out to us on the Microsoft Fabric Community Forum.

    Before it was a known issue but is resolved now .Please try to refresh it again and check  it once.If you still face the same issue please raise a support ticket.

    If this post was helpful, please give us Kudos and consider marking Accept as solution to assist other members in finding it more easily.

    Regards,
    Menaka

awright19's avatar
awright19
Icon for Advocate II rankAdvocate II
1 year ago

To keep everyone updated...our Microsoft ticket has been escalated and they acknowledge that other companies are seeing the same issue.

 

We were told to increase our disk space, to see if that resolved the issue. We have done so twice now, and are still getting the issue. Less volume of failures, but still there.

vinny1986's avatar
vinny1986
Icon for Helper I rankHelper I
1 year ago

We have increase memory on the server where our gateway is too but it didn't resolve fully. Now they are saying we should roll back to October gateway version before the problem started.

  • awright19's avatar
    awright19
    Icon for Advocate II rankAdvocate II
    1 year ago

    October? The issue for us didn't start until January. Which version # are they saying to roll back to?

    • vinny1986's avatar
      vinny1986
      Icon for Helper I rankHelper I
      1 year ago

      I'm sorry I don't have more detail, the IT department is testing the fix on our test environment.

      • awright19's avatar
        awright19
        Icon for Advocate II rankAdvocate II
        1 year ago

        No worries. Keep us posted if it works!

  • andy808's avatar
    andy808
    Icon for Resolver I rankResolver I
    1 year ago

    Just following up here, we are still experiencing this error multiple times daily. Have you found success?

    • vinny1986's avatar
      vinny1986
      Icon for Helper I rankHelper I
      1 year ago

      Microsoft support told us to roll back to September version of the datagateway. We installed it and it works so far.

      • awright19's avatar
        awright19
        Icon for Advocate II rankAdvocate II
        1 year ago

        Did they give you any indication that they were fixing it for future releases? Or are they saying you should just stay with the September release indefinitely?

    • awright19's avatar
      awright19
      Icon for Advocate II rankAdvocate II
      1 year ago

      We're still dealing with it as well. The frequency has decreased, but we had another one this morning. Our ticket is still open with Microsoft.

    • ConfusedPBIUser's avatar
      ConfusedPBIUser
      Frequent Visitor
      1 year ago

      Were you able to resolve this issue? 

      • two_sandy's avatar
        two_sandy
        Frequent Visitor
        1 year ago

        I have again stopped experiencing this issue but it's the result of nothing I've done my end.  

         

        Initially I had heaps of errors occurring for the automated data refreshes, but not when I manually refreshed my data model (similar to how you describe your issue).  The errors stopped some time after I raised this case (under another profile).  They then occurred a few times again about a fortnight ago but I've not had one happen since then.  

        I wish I could tell you what the issue was / is.