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Anonymous's avatar
Anonymous
Not applicable
7 years ago

Data Gateway not found

In my Pro version of Power BI Service, I've installed a data gateway, but it is not showing on my Manage Gateways page. I've confirmed the on-premise gateway service is running, and tested the connec...
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v-juanli-msft's avatar
v-juanli-msft
Icon for Community Support rankCommunity Support
7 years ago

Hi Anonymous

you did use the same account to log in Power BI Service and install the gateway, right?

 

Did you click on "Manage gateways" in "My workspace" but not see the gateway (lijuan's gateway" as mine?

 

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Maggie

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Hi v-juanli-msft

     

    Yes, I used the same account for both, and when I click on "Manage gateways", nothing shows up. The Gateway Configurator shows in Status that the gateway is online and ready to be used; in Network that the status is Connected; in Diagnostics that the network ports test is Completed (Succeeded). When I've tried redownloading the gateway, I get the bottom image.