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tim2sms's avatar
tim2sms
New Member
9 years ago

dashboard

 

I am trying to share a dashboard with an external user who has a Pro license. The user can see the dashboard tiles but the tiles display no data. Clicking through to the underlying report generates the following error. Users inside my organisation can see the dashboard data fine. Underlying model is built from SQL Azure.

 

 

Something went wrong.
 
Unable to load the model
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDaf03100e-14f7-4782-baeb-d835c686a723
Request ID10eda57f-5963-e005-f2ef-9f02ccfa881f
Correlation ID3f7dba0f-764d-6ec8-7941-f831a9f93738
TimeTue Mar 07 2017 15:13:54 GMT+0000 (GMT)
Version13.0.1700.1312
Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net/

 

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6 Replies

    • tim2sms's avatar
      tim2sms
      New Member
      9 years ago

      Azure SQL query that runs midnight, 8am, 12 noon, 4pm and 8pm daily.

       

      Thanks.

       

       

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Does the external user have permission to the data?

    • tim2sms's avatar
      tim2sms
      New Member
      9 years ago

      Yes, I shared the dashboard with the external user, who has a Pro license.

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        tim2sms Sounds like your using import, so end user permissions aren't an issue because they would essentially see the same as you. DId you share the dashboard prior to them having logged in to Power BI for the first time? I've seen issues with sharing to end users that haven't signed up first.

        Try un-sharing and re-sharing the dashboard.

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      Hi tim2sms,

      i'm not an expert in this area, but pretty sure that Power BI will allow you to share before it checks if that person has permissions.  It's when the external colleague tries to open PBI and view the data that Power BI checks to see if that person has permissions to see the data. 

       

      - Michele